FestiHopp

Frequently Asked Questions

FAQs

 

WHAT MAKES FESTIHOPP STAND OUT?

There are several great trip curators out there, so we are thrilled you are considering FestiHopp as your vendor of choice for a dynamic travel and cultural experience. There are several things about us that make us unique and a beat faster than others:

  • Our trips are centered around global festivals in the African diaspora. We enable our travelers to use their access to and participation in festivals & exclusive experiences to delve into local histories and cultures in a more profound manner.

  • We plan trips with groups of friends. Not everyone is comfortable traveling with strangers, and would far prefer to make those lasting memories with those near and dear.

  • Our prices are darn competitive. Other group trips cost thousands of dollars, yet do not take into account the customized service on which we pride ourselves.


WHAT IS INCLUDED IN YOUR TRIPS?

Typically, we cover your local accommodations; access to curated festival events; enriching excursions and activities; and all ground transportation for the duration of your trip.


WHAT IS NOT INCLUDED IN YOUR TRIPS?

Unless specified, our prices do not include airfare to and from the destination; food & drink; travel insurance; passport & immigration fees and other incidental expenses.


DO I PURCHASE MY FLIGHT(S)?

You are responsible for booking your own flight to the FestiHopp location. Your Festihopp client consultant will provide flight options that fit your preferences.


WHAT ABOUT VISAS?

You are responsible for obtaining a visa if needed and covering any visa fees. Your FestiHopp client consultant will keep you informed about visa requirements, entrance/exit fees and any changing immigration policies at your destination.

You can also use this site to determine your visa requirements. 


WILL I BE SAFE? 

We put safety & security as a top priority when planning our trips. We meticulously research each festival and destination with care to ensure our clients have a comfortable and safe experience.


WHAT IS YOUR DEPOSIT, CANCELLATION & REFUND POLICY?

Deposits: If you are purchasing a trip on a payment plan, a 33% deposit is due at the time of purchase to confirm your booking. This amount is non-refundable. Full payment for the trip (the remaining balance) is due 45 days before departure. You may also certainly pay for the trip in full at the time of booking.

Cancellations & Refunds: We regret if you have to cancel your trip, but we know things do happen. In the event of a cancellation more than 45 days before the trip, you will be refunded 50% of the total trip cost. We are unable to issue any refunds if you cancel within 45 days of the trip. We suggest you research and purchase "Cancel For Any Reason" insurance within 7 days of your purchase, so that you are protected in case anything should arise. 


HOW DO THE PAYMENT PLANS WORK?

You may enroll in our payment plan at the time of booking. When you enroll in our payment plan, a one-time deposit equivalent to 33% of the total cost is due at the time of purchase. During the next two months, on the same date of purchase, two remaining payments totaling the remainder of the cost will automatically be charged on the card that you used to book your trip. For example, if the initial purchase was made on July 15th, the following payments would be automatically debited from your account on August 15th and September 15th to complete payment of your trip.


WHO WILL BE MY POINT OF CONTACT AFTER CONFIRMING MY TRIP?

Once you book your trip, a FestiHopp client consultant will get in touch within 48 hours, and will be readily available and in frequent contact with you in the months and weeks leading up to your trip. We will provide a welcome packet in advance of departure that will include information on: accommodation, budget estimations, local currency, mobile & internet access, recommendations for packing, emergency contact form and and other useful tips. 

Please note: each group must appoint a key contact person to limit potential confusion in correspondence. 


DO I NEED TRAVEL INSURANCE?

FestiHopp requires all travelers to have proof of travel insurance before departure. You are responsible for acquiring your travel insurance. It is mandatory that all FestiHopp travelers purchase travel medical insurance with a minimum coverage of $100,000 USD (or equivalent). Travel insurance must cover personal injury, medical expenses, loss of or damage to luggage, repatriation expenses, and evacuation expenses.

You must send us proof of insurance at least 30 days before the scheduled departure date. Failure to provide proof of insurance will lead to a $149 fee and/or cancellation of your trip.


WHAT TRAVEL INSURANCE COMPANY DO YOU RECOMMEND?

There are many vendors to choose from, but we recommend World Nomads. You may use any travel insurance company, as long as you have proof of insurance fulfilling the identified requirements above.

Travel insurance can also often be purchased when booking your flight. 


I AM PLANNING A TRIP FOR A LARGE GROUP OF FRIENDS. CAN YOU ACCOMMODATE US?

Our ideal group size is 6, but we are willing to accommodate a maximum of 10 people in a single group. This will allow us to maintain an authentic experience and keep the fun and hassle-free spirit for the duration of the trip. We believe the experience is more meaningful when shared with a small group of friends. Contact us via e-mail if your group is larger than six.

 


If you have further questions, please email us at support@festihopp.com.